Returns & Exchanges
At Sheridan Nurseries, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and exchange process for both our nursery stock and home décor products.
Verify Eligibility
Ensure your items are in their original condition and packaging; nursery stock must be returned within 14 days, while hard goods and home décor are eligible for 30 days.
Prepare Documentation
Locate your original sales receipt or order confirmation email, as proof of purchase is required for all refunds and exchanges.
Choose Return Method
Visit any of our garden centre locations for an immediate exchange or refund, or contact our customer service team to coordinate a return shipment for online orders.
Receive Refund
Once your return is inspected and approved, a refund will be issued to your original method of payment, typically appearing on your statement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing