Frequently Asked Questions
Everything you need to know about bringing nature home.
What is the Sheridan Nurseries plant guarantee?
We stand behind our quality. All hardy nursery stock including trees, shrubs, and perennials are guaranteed for two years from the date of purchase, provided they have received proper care.
Do you offer local delivery for large items?
Yes, we provide professional local delivery services for large trees, bulk soil, and patio furniture. Delivery fees are calculated at checkout based on your distance from our nearest garden centre.
How do I track my online order?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Can I return indoor plants purchased online?
Indoor tropical plants can be returned within 14 days of purchase if they are in their original condition. Please ensure you have your receipt or order confirmation for a full refund.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and Sheridan Nurseries gift cards.
Do you provide planting services?
Yes, our expert team offers professional planting services to ensure your new trees and shrubs are installed correctly for optimal growth and health.